Here are the most Frequently Asked Questions about Save the Children – our programmes, campaigns, initiatives, career and volunteering opportunities, donations, and more.
Is there any advantage to donating online?
Yes. Charity donation websites as a primary resource to donate is very cost-effective unlike other channels like field offices or call centres.
Is it complicated to make a donation online?
Making an online donation is simple and secure!
Here’s what you have to do to make an online donation on the Save the Children website:
- Specify your donation details
- Specify the mode of payment
- Your selection will be displayed for a quick review. Please check the information carefully and ensure that it is correct. If not, change them as desired.
- Once you confirm that the enlisted details are correct, you will be taken to a secure payment gateway
- Fill in your credit card details; after which, you will get an immediate confirmation of your donation
- You will also receive an email confirmation with the unique transaction ID of your donation
Do I need any special hardware or software to donate online?
No. But if this is the first time that you are making an online transaction that involves the use of a credit card, you need to ensure that the transaction is secure. It is always better to use the most updated browser.
Is it safe to give my credit card details online?
It is safe. We adopt and ensure stringent security measures to protect critically sensitive information, including your personal information and your credit card details.
How can I donate online?
You can make a donation by using Credit Card, Debit Card, and Net Banking.
How safe is my personal information with Save the Children?
We are committed to protecting your personal information.
What if my address or phone number changes?
You can always email us to update any change in information regarding your address or phone number at [email protected]
The website mentions Dollars, but can I donate in Sterling Pound or any other currency?
We accept online donation only in Indian Rupees (INR).
Are there any tax benefits involved while donating to Save the Children?
Save the Children offers a 50% Income Tax Exemption under section 80G of the Income Tax Act 1961.
Will you send me an Income Tax Exemption certificate?
Certainly! With regards to online and offline donations, we send a PDF of the donation acknowledgement receipt within 2 weeks and as for offline donations. The Income Tax Exemption Certificate (80G) in prescribed form as per the new Income Tax Rules will be furnished to the donors on or before 31st May, immediately following the financial year in which the donation is received, which will entitle donors to claim income tax exemption for the donation made. Both of these receipts are valid for residents in India only. As per the Indian Income Tax Authority Rule, a donor is required to add PAN number in case the donor wishes to receive the Donation Acknowledgement Receipt. To update your PAN number, please write to us at [email protected]
To remain cost-savvy and environment friendly, do not send hard copies for any of the receipts. In case you wish to avail the same, we request you to drop an email at [email protected] .
Our PAN Number is AAAAB5052C.
What is Save the Children’s Refund Policy?
CLICK HERE to read all about our Refund Policy.
What if I want to discontinue my monthly contributions that are directly debited from my bank account?
You can discontinue your monthly contribution to Save the Children.
You will need to make a request at least 2 weeks in advance, before your next auto-debit date. You can write to [email protected] or call +91 9870127127 for any assistance.
How do I contact you regarding my donation?
For more assistance and/or information on donating to Save the Children please do write to [email protected] or call +91 9870127127. You may also send a letter to us at the below-mentioned address:
Save the Children, Bal Raksha Bharat
1st & 2nd Floor, Plot No. 91, Sector – 44,
Gurgaon (Haryana) – 122003,
Tel No.: +91 9870127127
Please tell me more about Save the Children’s partnership with third-party vendors and agencies to raise funds.
To raise funds, we send direct appeals, updates via snail mail, and email. We also use other avenues like face-to-face marketing and telemarketing to reach out to several individuals. Save the Children partners with third-party agencies to support the endeavour of raising funds.
Each representative/DSA (Direct Sales Agent) from the agencies should be able to provide the following:
- An identification card stating clearly that he/she is a Save the Children representative
- The card will also carry the Save the Children logo and contact details of our offices
- The relevant Save the Children literature
The representatives are not authorized to collect/ ask for / accept any cash donations for Save the Children. Only a cheque or Demand Draft in favour of Bal Raksha Bharat or Save the Children can be accepted by them.
Declaration by Save the Children
Save the Children is registered as Bal Raksha Bharat in India. We are a member of Save the Children International Alliance. We do not exist in any other form or under any other name in India. Our corporate office address in India is:
1st & 2nd Floor,
Plot No. 91, Sector – 44
Gurgaon (Haryana) – 122003
Tel No: +91 124 4752000, 4752100
Fax No: +91 124 4752199
All the content and claims made are exclusive properties of Save the Children India. For more information please send an email to us at [email protected].
Also, write to us, here, if you are unable to find an answer to your query.
We will respond to you shortly.